Refund/Return Policy
At Virella Home, we want you to shop with confidence. Our refund and return policy is designed to be fair and straightforward. If you're not completely satisfied with your purchase, you may return eligible items within 30 days of receipt in original condition with all packaging and documentation. Refunds are processed within 5-7 business days of receiving your returned item. Shipping costs are non-refundable unless the return is due to our error or a defective product. For exchanges, we'll cover return shipping on defective items. Please contact our customer service team for return authorisation and instructions before sending anything back. Certain items, including final sale or clearance products, may not be eligible for return. We're here to help—reach out if you have any questions about our policy.