Shipping policy

Thank you for shopping with Virella Home. We're committed to getting your order to you safely and as quickly as possible.

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📦 Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays). Orders placed after 2pm on a Friday will be processed the following Monday.

You'll receive a confirmation email as soon as your order is placed, and a dispatch notification with tracking information once it's on its way.

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🚚 UK Delivery

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🌍 International Delivery

We currently ship to selected countries across Europe and worldwide. International delivery times and costs are calculated at checkout based on your location.

Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer. Virella Home is not liable for any delays caused by customs processing.

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📍 Tracking Your Order

Once your order has been dispatched, you'll receive an email with your tracking number. You can use this to monitor your delivery in real time via the carrier's website.

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📬 Delivery Issues

If your order hasn't arrived within the estimated timeframe, please check your tracking information first. If you're still experiencing issues, contact us at [your email address] and we'll do our best to resolve it promptly.

We are not responsible for delays caused by incorrect addresses provided at checkout, so please double-check your details before placing your order.

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🔄 Returns & Refunds

For information on returns and refunds, please refer to our [Return & Refund Policy].

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Virella Home reserves the right to update this policy at any time. Any changes will be reflected on this page.